Parts Advisor – Taunton

Our client a privately owned franchise dealership is looking to appoint the above.

The main job description and functions would include:


Handle customer enquiries in person and via the telephone in  a polite and professional manner at all times.
Ensure the correct parts are ordered in a timely manner and the best possible price and supply is achieved at all times. Ensure all retail part sales are pre-paid in advance.
Receiving of parts and bringing into stock correctly.
Ensure parts are returned in a timely manner and relevant paperwork is processed to the relevant departments.
Parts booked out upon receipt and delivered or collected with urgency and cost effectively.
Ensure workshop and bodyshop is kept in production by ensuring parts are available when required.
Ensuring each customer is aware of the services we offer and upsell opportunities are identified for all areas of the Company.
Process VHC workshop requests with urgency and accuracy supply prices and availability.
Handling payments and daily reconciliation of takings.
Liaise with all relevant departments within the Company to ensure the efficient running of the department.
To deal with any customer complaints relating to the Parts Department following the Company Complaints Procedure at all times. Any escalated claims to be passed to the Aftersales Manager.
To cover absent staff from within the department and assist where necessary to ensure the efficient running of the business.
Ensuring all sales opportunities are maximised and leads followed up.
Identifying opportunities within the Vehicle Parc and reporting any new leads to the Aftersales Manager for follow up and visit.
Carry out perpetual stock checks weekly.
Monitor unallocated stock daily.
Source and order consumables for the business at the best possible price and supply.
Ensure site security at all times
Ensure the department is kept clean and organised at all times.

A competitive Salary and benefits package is  on offer DOE to the right candidate.

CVs in the first instance to Paul Morris at or please feel free to call me on 07775 646309 for any further information or a confidential conversation.