After Sales/ Service Manager- Bristol

Our client, a privately owned franchised dealer group is looking for a Service Manager to join their new brand centre site at premises in North Bristol.

The successful candidate will be expected to provide the best possible level of customer service while ensuring company profit targets are achieved. They will organise, direct and control the staff within their department and contribute to the operating of the dealership, the execution of marketing plans and achievement of the company budget.

The Role

Planning

Develop Service Department Plans and Budgets to achieve agreed financial, marketing and sales targets.
Describe and assess Service Department market potential and revenue forecasts.
Develop operating expense, capital budgets and profit improvement targets.
Agree plans and budgets with the Group After Sales Director  and inform Service Department staff to ensure maximum commitment and motivation.
Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets.
Create and agree the organisation and staffing of the Service Department to ensure the efficient achievement of objectives.
Develop organisation structure, job descriptions and responsibilities.
Carry out interviewing and selection as required.
Ensure adherence to all employment procedures in line with existing legislation and company policy.
Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel.
Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership.

Organising

Ensure complaints are dealt with fairly and timely manner.
Ensure customer entitlement under guarantee procedures is complied with.

Control

Monitor continuously the achievement of Customer Service levels and provide effective support to Parts and Car Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc.
Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital.
Ensure all activities are carried out with due regard to customers and employees health, safety and welfare.
To carry out all other duties as requested.
Establish control systems for all departmental resources, material, financial and personnel, and monitor continuously all factors affecting the achievement of plans. Assess trends in all key profitability and productivity indicators, agree corrective action, and implement in a timely manner.

The Candidate

The successful candidate will:

Be assertive.
Be a motivator, capable of leading, developing and coaching a team
Be highly organised to ensure that all Company and manufacturer’s disciplines, procedures and reporting analysis are strictly adhered to.
Have excellent financial skills and an eye for detail.
Have good mechanical knowledge of cars and parts.
Be able to provide outstanding customer service.
Have excellent communication, organisation and inter-personal skills.
Be flexible.
Be able to comply with all company and manufacturer’s disciplines and procedure.
Being  fully conversant in Pinnacle would be a distinct advantage.

And will be:

Enthusiastic, friendly and helpful.
Committed to delivering an unparalleled level of customer service.
Respectful and courteous to customers and colleagues.
Resilient with a drive to succeed.
Honest with high levels of integrity.

The package would be DOE , but very attractive for the right calibre of candidate with the necessary skill set/ experience and drive to make a success of this opportunity.

CVs in the first instance to Paul Morris at paul.morris@bluepoppy.co.uk or please feel free to phone me on 07775 646309 anytime for any further information or a confidential chat.