Service Advisor – Newport

We have received an instruction from our client, a privately owned multi  franchise operation to assist in their recruitment of a Service Advisor.

This is an excellent opportunity and here’s what I am searching for;

Candidates will have working experience as a Service Advisor within a successful brand motor dealer and have a proven track record of being able to offer the highest standards of customer care along with a stable working history.

You need to be a confident communicator, well presented and have a professional and disciplined approach to your work at all times.

You work well as part of a dedicated team and understand that you have to establish good working relationships to allow you to be able to do your job to the best of your ability.

You have a clear understanding that customers come first and you have a friendly, consistent and process driven approach ensuring that your customers enjoy the highest standards of customer service to be consistent with the vehicle brand.

You will show high levels of initiative towards customers and work, constantly looking for ways to help or improve the service provided.

The role will involve taking bookings from customers using a diary system, greeting the customers when they enter the showroom, ensuring that you have a clear understanding of the work required and liaising with the customer and the workshop to ensure that all parties are updated as to the progress through the workshop and any additional work to be carried out and opportunities to up sell additional work.

You will be responsible for the administration of the process including invoicing which you present to the customer and explain in detail upon their return.

You will have the ability to sell additional services and required work to customers via the telephone or face to face.

There is a competitive basic salary on offer of up to £20k pa plus a monthly bonus scheme, along with pension scheme and usual benefits associated with an automotive group.

CVs in the first instance to Paul Morris at paul.morris@bluepoppy.co.uk or please feel free to phone me on 07775 646309 for any further information or for a confidential discussion.

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